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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q20-Q25):

NEW QUESTION # 20
What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

A. It allows customers to explore new theme-based features and understand their innovation opportunities.
B. It provides a platform for customers to submit feedback and suggest new features.
C. It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.
D. It offers a library of case studies and success stories from existing Oracle Cloud customers.

Answer: A

Explanation:
The Adoption Center within Oracle Cloud Success Navigator is designed to help customers maximize their use of Oracle Cloud solutions. Its primary purpose is to allow customers to explore new theme-based features and understand their innovation opportunities.
It provides curated content on new functionalities, often organized by themes (e.g., AI enhancements or process improvements).
It helps customers identify how these features can drive innovation within their specific business context, encouraging adoption and value realization.
Option B (Case Studies): While case studies may be available elsewhere, they aren't the Adoption Center's core focus.
Option C (Knowledge Base): FAQs and troubleshooting are typically handled by other support resources, not the Adoption Center.
Option D (Feedback Platform): Feedback submission exists in other Oracle tools like Cloud Customer Connect, not the Adoption Center.
Per Oracle's official documentation, such as "Oracle Cloud Applications Readiness" and "Get Started" guides, the Adoption Center is a strategic tool for feature exploration and adoption planning.

NEW QUESTION # 21
Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?

A. Real-time customer sentiment analysis.
B. Automated customer segmentation.
C. AI/ML-powered knowledge base search tools.
D. Social media integration.

Answer: C

Explanation:
Oracle Fusion Cloud CX Service enhances agent productivity with AI/ML-powered knowledge base search tools.
How It Works: AI analyzes queries and retrieves relevant knowledge articles instantly, reducing search time.
Impact: Speeds up resolutions, allowing agents to handle more cases efficiently.
Option A (Sentiment Analysis): Provides insights but doesn't directly boost productivity.
Option B (Segmentation): Marketing-focused, not agent productivity.
Option C (Social Media): Enhances engagement, not core productivity.
Oracle Fusion Cloud CX Service documentation, like "Oracle AI for Fusion Applications," highlights this feature.

NEW QUESTION # 22
Which two modern features of Oracle Redwood User Interface are integrated into Oracle CX Applications?

A. Embellished AI, such as providing intelligent recommendations, automating tasks, offering predictive insights, or personalizing the user experience.
B. Nudges, such as visual cues, notifications, or strategically placed suggestions to encourage users to take specific actions.
C. Contextual Journeys, such as presenting different dashboards and actions to various levels of users.
D. Standardized User Experience, such as familiar layouts, terminology, and interaction patterns, reducing the learning curve and improving usability.

Answer: C,D

Explanation:
The Oracle Redwood User Interface (UI) enhances usability in Oracle CX Applications with modern features. The two integrated features are:
A . Standardized User Experience: Provides consistent layouts, terminology, and patterns, reducing training time and boosting productivity.
C . Contextual Journeys: Delivers role-based dashboards and actions, tailoring the UI to user needs (e.g., sales reps vs. managers).
Option B (Nudges): While useful, nudges are less emphasized as a core Redwood feature in CX Applications.
Option D (Embellished AI): AI capabilities exist but are functional enhancements, not UI-specific features.
Oracle's "Redwood Design System" documentation highlights Standardized User Experience and Contextual Journeys as key UI elements.

NEW QUESTION # 23
Which metric provides valuable insight into the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?

A. Manager Satisfaction with the Coaching Program, which directly reflects the sales team's performance improvement.
B. Sales Quota Attainment, which demonstrates the tangible impact of coaching on sales performance.
C. Number of Coaching Sessions per Representative, which captures the quality and outcomes of the coaching process.

Answer: B

Explanation:
The Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance focuses on improving sales rep performance through targeted coaching. The metric that provides the most valuable insight into its effectiveness is Sales Quota Attainment, as it demonstrates the tangible impact of coaching on sales outcomes.
Sales Quota Attainment: Measures the percentage of sales targets met by reps post-coaching, directly linking coaching efforts to revenue generation and performance improvement.
It's a results-oriented metric that reflects the OMBP's success in driving measurable business value.
Option A (Coaching Sessions): The number of sessions indicates activity, not quality or outcomes, making it less insightful.
Option C (Manager Satisfaction): Subjective feedback is useful but doesn't objectively measure sales performance improvements.
Oracle Fusion CX Sales Performance documentation, such as "CX Analytics FAQs," emphasizes quota attainment as a key indicator of sales effectiveness following coaching interventions.

NEW QUESTION # 24
Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Supplier Lead Time.
B. Customer Acquisition Cost.
C. Forecast Accuracy.
D. Inventory Turnover.

Answer: C

Explanation:
The Demand to Management OMBP in Oracle Fusion Cloud SCM focuses on aligning supply with demand through effective forecasting and planning. The metric used to measure its effectiveness is Forecast Accuracy.
Definition: Measures how closely demand forecasts match actual demand, expressed as a percentage.
Relevance: High accuracy indicates the OMBP successfully predicts demand, enabling efficient inventory and resource planning.
Option B (Acquisition Cost): Marketing-focused, not demand management.
Option C (Inventory Turnover): Reflects inventory efficiency, not forecast effectiveness.
Option D (Lead Time): Supplier-related, not a direct measure of demand management.
Oracle Fusion Cloud SCM documentation, such as "Demand Management Guides," identifies forecast accuracy as the key metric.

NEW QUESTION # 25
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