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EXIN ITIL Foundation (V4) Sample Questions (Q387-Q392):

NEW QUESTION # 387
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

A. assets
B. suppliers
C. CIs
D. customers

Answer: C

NEW QUESTION # 388
Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Change management
B. Continual service improvement
C. Service level management
D. Availability management

Answer: C

NEW QUESTION # 389
What is the primary focus of component capacity management?

A. Review of all capacity supplier agreements and underpinning contracts with supplier management
B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Answer: B

NEW QUESTION # 390
Which one of the following is the BEST description of a service level agreement (SLA)?

A. The part of a contract thatspecifies the responsibilities of each party
B. An agreement between the service provider and their customer
C. An agreement between the service provider and an internal organization
D. An agreement between a service provider and an external supplier

Answer: B

NEW QUESTION # 391
How is a continual improvement register used?

A. To provide a structured approach to implementing improvements
B. To authorize changes to implement improvement initiatives
C. To record requests for provision of a resource or service
D. To organize past, present, and future improvement ideas

Answer: A

Explanation:
The ITIL continual improvement model, which provides organizations with a structured approach to implementing improvements
https://www.bmc.com/blogs/itil-continual-improvement/

NEW QUESTION # 392
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