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The VeriSM™ approach is unique in that it is not tied to any specific service management methodology, such as ITIL or COBIT. Instead, it provides a flexible framework that can be adapted to the needs of any organization. The approach takes a holistic view of service management and emphasizes the importance of collaboration and communication between different departments within an organization. It also recognizes the need for continuous improvement and encourages organizations to embrace new technologies and ways of working.

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EXIN VeriSM™ Essentials Sample Questions (Q23-Q28):

NEW QUESTION # 23
What is covered by the activity Record in the Respond stage?

A. Capture information
B. Resolve the issue
C. Deliver results
D. Source events

Answer: A

NEW QUESTION # 24
What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

A. Service advocate
B. Service installer
C. Service manager
D. Service integrator

Answer: D

NEW QUESTION # 25
VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?

A. Emerging technologies
B. Environment
C. Management practices
D. Resources

Answer: C

NEW QUESTION # 26
What differentiates VeriSM from other IT service management approaches?

A. VeriSM focuses on the corporate IT aspects in the organization.
B. VeriSM takes all organizational capabilities into account.
C. VeriSM is a logical evolution to older IT service management practices.
D. VeriSM differentiates IT from other service management practices.

Answer: B

NEW QUESTION # 27
Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?

A. Ensuring cost is matched to budget
B. More complexity and less visibility
C. Service management approaches support constraints
D. Matching expectations to business relationships

Answer: B

NEW QUESTION # 28
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